Q: What types of vacation rental properties do you work with in Orlando?
A: We’ve worked with clients managing as few as 1 property up to nearly 300. Whether you own a single home or manage multiple units, we can tailor our services to meet your needs.

Q: Can you help both single-property owners and multi-property managers?
A: Absolutely! Our services scale to fit any property portfolio, from individual homeowners to large multi-property managers.

Q: Can I customize a package based on my property’s needs?
A: Definitely! With over 15 years in the vacation rental industry, we offer a wide range of services that can be mixed and matched based on your goals, property size, and priorities.

Q: Do you help with short-term rental marketing on platforms like Airbnb and Vrbo?
A: Yes. Our listing optimization service includes routine reviews of all your OTA platform listings to ensure your property ranks well, converts visitors, and maximizes bookings.

Q: Can you improve my direct booking website to get more reservations?
A: Absolutely! We provide website design, SEO, and project management services to help your direct booking website attract traffic and increase conversions.

Q: How much do your services cost per month?
A: We charge flat fees per service, not a percentage of your revenue or high hourly rate. Services start as low as $100/month, making it simple and predictable to budget for the support your property needs. No hidden costs or surprises.

Q: Are there any long-term contracts or commitments?
A: No. All packages are month-to-month, giving you the flexibility to add services as needed or scale back when you bring functions in-house.

Q: Do you charge a percentage of my rental revenue?
A: No. We charge flat fees on all packages, so you know exactly what you’re paying.

Q: Can I cancel or pause services at any time?
A: Absolutely! We understand that priorities change, and we make it easy to pause or cancel services whenever needed.

Q: How do you ensure my property’s strategy isn’t shared with competitors?
A: We segment clients into market nodes around Orlando, limiting the number of properties we assist in each area. This ensures your strategies remain exclusive.

Q: Do you focus on specific neighborhoods or areas in Orlando?
A: We cover the entire Orlando area, including Kissimmee, Davenport, Lake Buena Vista, and surrounding vacation rental hotspots.

Q: How do you stay updated on Orlando vacation rental market trends?
A: We live and breathe the vacation rental industry. Partnering with top data providers and combining that with our local knowledge keeps us ahead of market trends, pricing shifts, and competitive activity.

Q: Can you help with guest communication and reviews?
A: Absolutely! We can build automated messaging, respond to guests directly, and manage all review responses to improve satisfaction and ratings.

Q: How can you improve my property’s cleaning and turnover process?
A: We partner with a trusted cleaning company to provide support and consulting. We also offer guidance on cleaning fee optimization, supply management, and operational efficiencies to streamline turnovers.

Q: How will I know if your services are increasing my revenue?
A: We offer monthly in-depth meetings along with weekly reports detailing what we’re working on, including both successes and areas for improvement.

Q: Do you provide performance reports or analytics for my property?
A: Yes! We provide projections, market comparisons, and all the analytics you need to make informed decisions and track progress.

Q: How soon can I expect to see results after implementing your recommendations?
A: Our onboarding process typically takes two weeks, depending on the services selected. Most clients see tangible results within 30 days, although seasonality can impact timelines.

Q: How long have you been working in the vacation rental industry?
A: Over 15 years! Ken has held multiple roles, including Owner, COO, CRO, and most recently as a Senior Leader at a cutting-edge short-term rental tech company.